The majority of products at RV Covers Protect are returnable within 30 days of receipt of the product. Return shipments will not be accepted without prior written approval. You must request an RA # (Return Authorization Number) from either RV Covers Protect or from the warranty departments in the warehouses of Classic Accessories or Eevelle. All returns must be shipped and prepaid by the buyer and are subject to a 15% repacking charge. All claims for damages and freight must be filed within ten (10) days of receipt of merchandise. All items must be returned & received to the warehouse in new, unused, ready-to-sell condition. Include the original packaging, parts, and paperwork to receive a refund. We suggest you send all items back to us in a traceable form, whether it’s by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer’s responsibility until it reaches our warehouse. Refunds for returned goods after 30 days will be in the form of merchandise credits.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back-ordered, we will contact you to clarify the order to be sure that you understand the circumstances of the backorder. Backorders particularly deal with Goldline RV covers & WindStorm boat covers as they are custom made and made to order products. In order to avoid excessive cost, any order that contains an item that is on back order may be shipped complete once the back order item is available. Your order is charged to your credit card on the date of your order.
We offer FREE Shipping within the continental 48 U.S. States on orders over $99.99. Orders from $0 - $99.99 will have a $9.99 shipping and handling fee added to the order. If you are located in: Alaska, Hawaii, Puerto Rico, Guam, or US Virgin Islands, the shipping charges are outrageous. In most cases it is not worth the cost. If you can make arrangements to have your order shipped anywhere in the continental US, for pick up by you, then your shipping will be free. The warehouses only use UPS and FedEx for shipping. Everytime I have figured the cost of shipping to Canada or Alaska the customer has decided not to purchase the item. I would suggest that if you are interested in RV covers for Canada that you visit EBAY. There is a company in Canada that sells and ships RV covers on EBAY.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
||Register with Bongo and receive a U.S. shipping address.
||Enter the Bongo address as both your billing and shipping address.
||Use the credit card that you have on file with Bongo as the payment method.
||Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
RV Covers Protect does not assume responsibility for unclaimed merchandise due to non-payment of such customs, duties, taxes, or other fees. For further information please contact the appropriate government authority in your area.
|Click Below to Get Started:
Your sales receipt serves as your warranty. Keep your sales receipt in case there is a warranty issue. Then contact either www.rvcoversprotect.com (912-376-1730) or the warranty department at Classic Accessories in Kent, Washington or the warranty department at Eevelle in Carlsbad, California.
Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
If your item is damaged, please send us an e-mail right away to email@example.com.
If there is severe damage you have two options. First we can send an entire new order when the item is returned to us or you are entitled to a full refund if you do not wish to receive a replacement order. If you can see that a box or item is damaged, you have a right to refuse the shipment and/or sign for the product with a note that the product was received damaged. Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the item back to the manufacturer. Contact RV Covers Protect if you are sending a damaged package back. If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.