Return Policy
The majority of products at RV Covers Protect are returnable. Return shipments will not be accepted without prior written approval. You must request an RA # (Return Authorization Number) within 30 days of receipt of the product. All returns must be shipped prepaid and are subject to a 15% repacking charge. All claims for damages and freight must be filed within ten (10) days of receipt of merchandise. All items must be received in new, unused, ready-to-sell condition. Include the original packaging, parts, and paperwork to receive a refund. We suggest you send all items back to us in a traceable form, whether it’s by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer’s responsibility until it reaches our warehouse. Refunds for returned goods will be in the form of merchandise credits.

Backorder Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back-ordered, we will contact you with further instructions. In order to avoid excessive cost, any order that contains an item that is on back order may be shipped complete once the back order item is available. You will not be charged for the cost of your order until your order is shipped.

Shipping Policies
We offer FREE Shipping within the continental 48 U.S. States on orders over $99.99. Orders under $99.99 will have a $9.99 handling fee added.

If you are outside of the continental 48 U.S. States (Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands), fill in the address on the check-out page to calculate shipping. If you do not receive a shipping cost during checkout, we will process a shipping quote for you once your order is processed. We will e-mail the shipping quote to you and wait for you to confirm the shipping cost before finalizing and shipping your order. IMPORTANT NOTE: Please understand that an international shipping quote does not include any customs, duties, taxes or other fees that may be charged by your government and its agencies. RV Covers Protect does not assume responsibility for unclaimed merchandise due to non-payment of such customs, duties, taxes, or other fees. For further information please contact the appropriate government authority in your area.

Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

If your item is damaged, please send us an e-mail right away to support@RVcoversprotect.com.

If there is severe damage you have two options. First we can send an entire new order when the item is returned to us or you are entitled to a full refund if you do not wish to receive a replacement order.
If you can see that a box or item is damaged, you have a right to refuse the shipment and/or sign for the product with a note that the product was received damaged. Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the item back to the manufacturer. If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.