The Policies of RV Covers Protect
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RV Covers Protect

Return Policy

The majority of products at RV Covers Protect are returnable within 30 days of receipt of the product. Return shipments will not be accepted without prior written approval. You must request an RA # (Return Authorization Number) from RV Covers Protect.  All returns must be shipped and prepaid by the buyer. Classic Accessories products are subject to a 15% repacking charge and Eevelle charges a 20% restocking fee. All claims for damages and freight must be filed within ten (10) days of receipt of merchandise. All items must be returned & received to the warehouse in new, unused, ready-to-sell condition. You must include the original packaging, parts, and paperwork to receive a refund. Refunds for returned goods after 30 days will be in the form of merchandise credits.

Both of the warehouses at Eevelle and Classic Accessories are very picky about return items. As soon as you know the cover does not fit, remove it, sweep off any leaves or debris that gets on it when you were trying it on and notify RV Covers Protect immediately for a Returned Goods Authorization number (RGA #). Do NOT wash it off. Do NOT leave it on until you have time to contact RV Covers Protect. If for any reason the cover got wet, be sure to completely dry the cover before you re-pack it. Do NOT put the cover on and assume that you can use it until the replacement cover arrives. If you do that, you have purchased that cover. Leaving the cover on for any amount of time will mean that you intend to buy that cover. When the cover arrives in the warehouse it is meticulously examined. If it appears to have been used for more than an hour, the warehouse will not accept it as a return and you will not receive a refund. It is strongly suggested that as soon as you discover that your cover does not fit that you remove it, sweep off any sign of use, and re-pack it in the box that it came and contact Mary Speir. Do NOT send the package back to Mary Speir in Savannah, Georgia.

As soon as you have determined that the cover does not fit, contact Mary Speir. Both companies require a Return Goods Authorization # to be acquired from the company before the cover is returned to the maufacturer. If you purchased a cover designed by Classic Accessories, you need to print out the Return Authorization form sent to you by Mary Speir & place it inside the box with all of the original packaging, parts, and paperwork.  Address the package to Classic Accessories,  22640 68th Avenue S, Kent, WA 98032-1980. 
When returning goods to Eevelle, be sure to place the RGA number on the outside of the box with the address to Eevelle, 2270 Cosmos Ct #100, Carlsbad, CA 92011. It is strongly recommended that you send all items back to warehouses in a traceable form, whether it’s by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer's responsibility until it reaches our warehouse. After the cover has been inspected in the warehouse, you will be notified of the results of the inspection. This could take up to 2-3 weeks. If the cover meets the warehouse's requirements, you will have the option for a refund or to re-order a new cover as the replacement cover. When a cover is sent back to be exchanged for a better fitting cover, there is no re-stocking fee. If a refund is needed for the cover that did not fit, Classic Accessories will charge a restocking fee for all refunds that is equal to 15% of the purchase price. Eevelle charges a re-stocking fee for all refunds of 20% of the purchase price. Your refund will indicate the re-stocking fee and it will be returned to you by the same means that you used to purchase the item.

Backorder Policy

Our purchasing departments at Eevelle and Classic Accessories are second to none in the industry. Both systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back-ordered, we will contact you to clarify the order to be sure that you understand the circumstances of the backorder. Backorders particularly deal with Goldline RV covers, Summerset Bimini tops & WindStorm boat covers because they are custom made and made to order products. The boat covers & Bimini tops are made in Mexico and the Goldline RV covers are made in China. In order to avoid excessive cost, any order that contains an item that is on back order may be shipped complete once the back order item is available. Your order is charged to your credit card on the date of your order.

Shipping Policies

We offer FREE Shipping within the continental 48 U.S. States on orders over $99.99. Orders from $0 - $99.99  will have a $9.99 shipping and handling fee added to the order. If you are located in: Alaska, Hawaii, or Puerto Rico, your shipping is NOT free. Customers from Hawaii, Alaska or Puerto Rico have the option to have their orders shipped via UPS and RV Covers Protect will pay $50 towards the UPS shipping cost.

Only the products from Classic Accessories are available for Canadian customers to have shipped to Canada through the United States Postal Service. Canadian customers are assigned all duties, brokerage fees, and taxes. By choosing this option Canadian customers acknowledge that package tracking and/or insurance is not included and there is no free replacement of product if it is lost during shipment.

Shipping charges to regions outside the contiguous US are outrageous. In most cases it is not worth the cost. If you can make arrangements to have your order shipped anywhere in the contiguous US, for pick up by you, then your shipping will be free.   I would suggest that if you are not interested in paying the cost of shipping via the USPS that you visit EBAY. There is a company in Canada that sells and ships RV covers on EBAY.

Canadian Shipping Policies     (Information gathered from Canada Online's author, Susan Munroe.)

Let me warn you, it is usually very expensive to ship across the border. If goods are coming across the border, you will  need to be ready to pay, Canadian customs duties, taxes and customs brokerage fees. The shipping charges through UPS are not the total of the costs you'll have to pay to get that package across the Canadian border.

Just because you buy an item from a U.S. store does not mean it was made in the United States. Most of the covers on this website are imported from China. The Bimini tops are imported from Mexico. Since these items are not made in the United States, you may be charged duty when it comes into Canada.  Duties on goods vary widely, depending on the product and the country in which it was manufactured. If you have specific questions about Canada customs and duties, contact the Border Information Services. 
Just about everything individuals import into Canada is subject to the Goods & Services Tax of five percent. The GST is calculated after customs duties have been applied. You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail  sales tax rates vary from province to province, as do the goods and services to which the tax is applied and how the tax is applied. Canada Post charges the recipient a $9.95 handling fee for each package that has been assessed with import duties and/or taxes by the Canada Border Services Agency (CBSA). If the item is duty-free and tax exempt, no extra fee is charged.

Customs brokers fees for courier companies vary, but are usually much higher than the Canada Post fee. Some courier companies may absorb the custom brokers fees (including them in the courier service price), depending on the level of courier service you have selected. Others will add the customs brokers fees on top and you will have to pay those before you can get your parcel. If you select a courier service for shipping to Canada, check whether the level of service provided includes customs brokers fees. If it is not mentioned on the online shopping site you are using, you can check the service guide on the individual courier company site or call the local number of the courier company to find out their policies.

Warranty

Your sales receipt serves as your warranty. Keep your sales receipt in case there is a warranty issue. Then contact Mary Speir at  www.rvcoversprotect.com (912-665-1554). If you contact the warranty department at Classic Accessories or at Eevelle you will be referred back to Mary Speir.

Eevelle's Warranty and Return Policy


 · All products are guaranteed to be free of defects at the time of manufacture.
· Warranty period lengths vary by product. This is a limited warranty and is pro-rated based on product and material.
· The warranty coverage commences on the original date of purchase.
· Products are eligible for either one repair or replacement per purchased item.
· The warranty is not transferable and is voided if the cover is modified in any way by the purchaser. (examples: cut holes, writing on product, etc.)
· Warranties only apply to purchases made and shipped within the continental USA.
· The product must be properly installed, secured, maintained, and utilized for the purpose for which it was intended.
· During installation and removal, care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on your vehicle before covering and use care when tightening straps.
 
Pro-Rated Warranty
Product approved for warranty claims will receive a credit toward replacement of the same item per the proration schedule below, based on product approved for warranty claim. Original purchase price will be used to calculate item warranty proration. The warranty covers the item purchased, no refunds will be issued for a warranty claim.

  10 Year Warranty 8-year Warranty 7-year Warranty 5-year Warranty 3-year Warranty 2-year Warranty 1-year Warranty
Year 1 100% 100% 100% 100% 100% 100% 0-6 months 100%
Year 2 100% 100% 100% 80% 75% 50% 7-12 months 50%
Year 3 100% 100% 80% 70% 50%    
Year 4 100% 80% 70% 60%      
Year 5 80% 70% 60% 50%      
Year 6 70% 60% 50%        
Year 7 60% 50% 40%        
Year 8 50% 40%          
Year 9 40%            
Year 10 30%            

Example: Cover with a 5-year warranty is purchased for $100. Warranty claim is approved 2 years after the date of purchase. Prorated warranty would cover 80% of the cost for the replacement of the original purchase, or $80. Customer would pay $20 to satisfy the proration amount due.

Eevelle's Warranty Does Not Cover
· Damage from high winds, extreme weather or acts of nature.
· Tears from sharp objects or corners of vehicle, including friction or tension tears- please ensure to properly pad all sharp edges.
· Leaking or other damage resulting from water pooling on cover.
· Damage from customer modifications or abuse.
· Normal wear, weather soiling, or stains from environmental pollution.
· Damage caused by animals, rodents, or insects.
· Damage resulting from failure to use a cover support system or otherwise properly support cover.
· Material color fading is not covered under warranty.
· Product purchased from unauthorized 3rd Party Sellers are not covered by Eevelle Manufacturer Warranty.
· Product purchased from Close Out or items sold As Is.

CAUTION: New marine vinyl can give off gases that may cause color transfer between fabrics and vinyl, which can result in a permanent color change to vinyl materials. It is not advisable to use a cover on a boat with a new interior until the vinyl has cured for at least 4 weeks. The same issue can arise from any fabric contact with vinyl, including collapsed Bimini tops and fabric seat cushions. Degradation or color transfer from boat cover fabric or Bimini top fabric to new marine vinyl is not covered by Eevelle warranty.

Limitations
This warranty is expressly limited to the repair/replacement of the product at the sole discretion of the manufacturer. In no event shall the seller or manufacturer be liable for any direct, indirect, punitive, incidental, or special consequential damages to property or life whatsoever arising out of or connected with the use or misuse of our products. Warranty policy is subject to change at the discretion of Eevelle.

To Initiate a Claim
If you are experiencing an issue with one of our products and believe it may qualify for a warranty claim, please contact us at: 1.800.616.0599.

Claim Requirements
In order to initiate a claim you will need the following information:
· Proof of Purchase
· “Bill To” name on invoice/receipt
· Date of Purchase · Product part number and description
· Detailed photographs of the warranty damage
· Photograph of product tag

Shipping
Please do not send packages to National Covers without prior authorization. National Covers cannot accept any packages freight collect or COD. All packages must be paid for prior to shipping. Returns must be inspected before final decisions are made on possible claims. Note that for verified warranty claims the manufacturer will replace or repair the item at their sole discretion. For approved warranty claims National Covers will pay inbound freight charges for packages being returned by the customer. The customer will be responsible to pay outbound freight charges for approved warranty replacement products or repaired products.


If you have any questions on our policy, please feel free to let me know.  You can reach Tammie Castro via e-mail or at 800-757-3090 ext. 303.

 Eevelle Order Department 
2270 Cosmos Ct #100,
Carlsbad, CA 92011
Toll Free M-F 8:00A.M. - 5:00P.M. PST
Phone number 1-800-757-3090 ext.303
eevelleorders@gmail.com

Classic Accessories Warranty

We Cover Your Gear®
When we say, "We Cover Your Gear," we're referring to our product warranties too. If you experience any defect in material or workmanship within the warranty period, Classic Accessries will gladly replace your product. Please review the Warranty Claim Form for instructions on how to submit a claim for a replacement.
To register your product for easy warranty redemption ahead of time, please go to the link below and register the item you have purchased: https://classicaccessories.com/warranty/

If you do not need to file a claim at this time, please keep your proof of purchase handy or simply register through the link above as it is required to validate a warranty replacement claim.

Every Classic Accessories product is manufactured and tested to the strictest quality standards to ensure years of satisfaction. If you're not happy with something, please let us know.

To submit a claim, go to http://tools.classicaccessories.com/warranty-automated/

To get a printable claim form, go to https://classicaccessories.com/assets/form_warranty_claim_1111.pdf

For questions about your warranty or product's performance, please call 800.854.2315 (Monday-Friday, 7:30 am to 4:00 p.m. PST) and select the option for Warranty Support or email us at: warranty@classicaccessories.com


Two year warranty Poly Pro 1    
Three year warranty Poly Pro 3 & Sky Shield        
Five year warranty Stellex 

When we say, “We cover your gear,” we’re referring to our product warranties too. If you experience any defect in material or workmanship within the warranty period, we will gladly replace your product.
If this product fails due to a defect in workmanship and materials within two years from the date of purchase we will repair or replace it free of charge. Trailering or towing your RV with your RV Cover on will invalidate the warranty. This warranty gives you specific rights and you may also have other rights which vary from state to state.
Every Classic Accessories product is manufactured and tested to the strictest quality standards to ensure years of satisfaction. If you’re not happy with something, please let us know.
For questions about your warranty or product’s performance, please call 800-854-2315 (7:30 a.m. to 4:30 p.m. Pacific time) and ask for Warranty Customer Service or email us at customerservice@classicaccessories.com

PermaPRO Limited Lifetime Warranty

Classic Accessories warrants that this Perma Pro product will be free of defects in material and construction for its life from the date of purchase. This warranty applies only to the original purchaser of the product with the original sales receipt.
Exclusions. This warranty covers normal consumer usage. It does not cover ordinary wear and tear, damage that occurs during shipping, damage resulting from improper package opening, installation, handling, maintenance or storage, alteration, or damage due to accident, misuse, abuse, vandalism, neglect or exposure to petroleum products or caustic chemicals. This warranty is for the original purchaser only and is non-transferable.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.  If your item is damaged, please send us an e-mail right away to mgspeir@comcast.net.

If there is severe damage you have two options. First we can send an entire new order when the item is returned to us or you are entitled to a full refund if you do not wish to receive a replacement order. If you can see that a box or item is damaged, you have a right to refuse the shipment and/or sign for the product with a note that the product was received damaged. Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the item back to the manufacturer. Contact RV Covers Protect if you are sending a damaged package back.  If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.

Accuracy of Product Information Policy

There are over 1700 products on this website. The information provided to this website was sent from Classic Accessories and Eevelle. As a dropshipper for these two companies RV Covers Protect is NOT responsible for inaccurate information (i.e., weight) that was supplied to the website from these companies. Under no circumstances will an inaccurate weight of a product be considered reason not to pay for the re-stocking fee or the returned shipping.

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