The majority of products at RV Covers Protect are returnable within 30 days of receipt of the product. Return shipments will not be accepted without prior written approval. You must request an RA # (Return Authorization Number) from either RV Covers Protect or from the warranty departments in the warehouses of Classic Accessories or Eevelle. All returns must be shipped and prepaid by the buyer and are subject to a 25% repacking charge. All claims for damages and freight must be filed within ten (10) days of receipt of merchandise. All items must be returned & received to the warehouse in new, unused, ready-to-sell condition. You must include the original packaging, parts, and paperwork to receive a refund. We suggest you send all items back to us in a traceable form, whether it’s by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer’s responsibility until it reaches our warehouse. Refunds for returned goods after 30 days will be in the form of merchandise credits.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back-ordered, we will contact you to clarify the order to be sure that you understand the circumstances of the backorder. Backorders particularly deal with Goldline RV covers & WindStorm boat covers as they are custom made and made to order products. In order to avoid excessive cost, any order that contains an item that is on back order may be shipped complete once the back order item is available. Your order is charged to your credit card on the date of your order.
We offer FREE Shipping within the continental 48 U.S. States on orders over $99.99. Orders from $0 - $99.99 will have a $9.99 shipping and handling fee added to the order. If you are located in: Alaska, Hawaii, or Puerto Rico, your shipping is NOT free. Customers from Hawaii, Alaska or Puerto Rico have the option to have their orders shipped via UPS and RV Covers Protect will pay $35 of the UPS shipping cost.
Only the products from Classic Accessories are available for Canadian customers to have shipped to Canada through the United States Postal Service. Canadian customers are assigned all duties, brokerage fees, and taxes. By choosing this option Canadian customers acknowledge that package tracking and/or insurance is not included and there is no free replacement of product if it is lost during shipment.
Shipping charges to regions outside the contiguous US are outrageous. In most cases it is not worth the cost. If you can make arrangements to have your order shipped anywhere in the contiguous US, for pick up by you, then your shipping will be free. I would suggest that if you are not interested in paying the cost of shipping via the USPS that you visit EBAY. There is a company in Canada that sells and ships RV covers on EBAY.
Your sales receipt serves as your warranty. Keep your sales receipt in case there is a warranty issue. Then contact either www.rvcoversprotect.com (912-376-1730) or the warranty department at Classic Accessories in Kent, Washington or the warranty department at Eevelle in Carlsbad, California.
Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
If your item is damaged, please send us an e-mail right away to firstname.lastname@example.org.
If there is severe damage you have two options. First we can send an entire new order when the item is returned to us or you are entitled to a full refund if you do not wish to receive a replacement order. If you can see that a box or item is damaged, you have a right to refuse the shipment and/or sign for the product with a note that the product was received damaged. Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the item back to the manufacturer. Contact RV Covers Protect if you are sending a damaged package back. If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.
Accuracy of Product Information Policy
There are over 1700 products on this website. The information provided to this website was sent from Classic Accessories and Eevelle. As a dropshipper for these two companies RV Covers Protect is NOT responsible for inaccurate information (i.e., weight) that was supplied to the website from these companies. Under no circumstances will an inaccurate weight of a product be considered reason not to pay for the re-stocking fee or the returned shipping.