If You Ordered On or Before 7/25/2018 all Returns and Exchanges will be Done by the Previous Owner Mary Speir. Call her at 912-665-1554
We offer Standard Ground with Flex Partial Insruance. Standard Ground Shipping is Free for orders of $99.99 to the 48 Continental US States. Orders between $0.01 and $99.99 have a flat rate of $9.99 for all other orders to the 48 Continental US States. Ground Shipping to Alaska and Hawaii are carrier calculated but have 55% take off the carrier calculated rate.
How long will it take to receive my purchase?
For in stock items, most orders ship within 1-3 business days. Please allow 1-2 weeks for delivery. We work hard to send your order as soon as possible.
How do I track my order?
When your order ships, you will receive an email message with the UPS tracking number. To determine the status of your shipment, you can visit the UPS website at https://www.ups.com/WebTracking/track?loc=en_US and enter your tracking number.
Damaged Goods Policy
All items ordered from this site are brand new when they are ordered. If an item arrives damaged it is either a manufacture defect or from shipping. If the damage appears to have happened while being shipped please email photos of the damage and the box it was delivered in to email@example.com and we will file an insurance claim with the shipper.
If the item arrives damaged and there is no damage to the box it is most likely a manufacture defect and the item can be returned for a new one within 30 days of when the item is received. Customers are not charged shipping for the return of damaged item or the shipping of the replacement. If the product has been used at all a refund or return cannot be provided. In most cases refunds and replacements cannot be provided, or shipped, until after we receive the damaged item back, or the claim with the shipping company has been won. If it has been more than 30 days you need to file a warranty claim with the manufacture.
We Sent the Wrong Item
If you ordered an item and we sent the wrong item, meaning it is a different SKU than what you ordered we will refund or exchange it for the correct item free of charge and pay all shipping costs. The customer is responsible to print out the return label and either schedule the pick up or drop it off for return shipping. Before we can provide a return label and ship the correct item to you please send a photo of the product label on the box showing its Part # to firstname.lastname@example.org.
Refunds, Returns and Exchanges Policies
If you ordered the wrong item and want to exchange it or just want to return your order you can do so within 30 days of your purchase, so long as the item is not damaged or used. If you are exchanging the item you will have to pay or be refunded any price difference between products.
Return shipments will not be accepted without prior written approval. You must request an RA # (Return Authorization Number) from RV Covers Protect. Both of the warehouses at Eevelle and Classic Accessories require a RA #. All return shipping and costs must be set up and paid for by the customer. It is strongly recommended that you send all items back to warehouses in a traceable form, whether it’s by UPS, FedEx, Airborne Express, US mail, etc. We also recommend that you insure the package.
If you order came with Free Shipping or a flat rate of $9.99 that does not mean shipping was free or cost only $9.99. It means we paid for shipping or paid for most of the shipping. What we paid for the shipping will come out of the refund. Customers are also responsible to pay the restocking fee that is charged by the manufactures and listed below. If you are exchanging the item for a better fitting one there is no restocking fee.
Classic Accessories products are subject to a 15% restocking fee
Eevelle products are subject to 20% restocking fee
No refunds or exchanges can be given for damaged or used products. All items must be returned & received to the warehouse in new, unused, ready-to-sell condition. You must include the original packaging, parts, and paperwork to receive a refund. Both of the warehouses at Eevelle and Classic Accessories are very picky about return items. As soon as you know the cover does not fit, remove it, sweep off any leaves or debris that gets on it when you were trying it on and notify RV Covers Protect immediately for a Returned Goods Authorization number (RGA #). Do NOT wash it off. Do NOT leave it on until you have time to contact RV Covers Protect. Leaving the cover on for any amount of time means that you intend to buy that cover. When covers arrive they are meticulously examined. If it appears to have been used the warehouse will not accept it as a return and you will not receive a refund.
Classic Accessories: If you are returning a Classic Accessories cover print out the Return Authorization form sent to you by email@example.com and place it inside the box with all of the original packaging, parts, and paperwork.
Return Address: Classic Accessories, 26600 72nd Avenue S, Kent, WA 98032.
Eevelle: If you are returning products or covers made by Eevelle, be sure to place the RGA # number on the outside of the box: Return Address: Eevelle, 2270 Cosmos Ct #100, Carlsbad, CA 92011.
After the cover has been inspected in the warehouse, you will be notified of the results of the inspection. This could take up to 2-3 weeks. If the cover meets the warehouse's requirements, you will have the option for a refund or to exchange. If you are in a hurry to get the replacement you can order it and we will ship it right away and refund you without a restocking fee once the item being sent back is received and inspected.
If a customer places an order and decides before the product is picked up by the shipper that they would like to cancel their order, they can by calling us at 206-595-9557.
If you just placed an order and have not yet received your UPS tracking code, if you call to request to cancel it and get our voice message service please leave your name, the sku or MPN of the product you ordered, and best phone # to call you back at.
As long as the unit has not been shipped the transaction will be void. However, once the unit is picked up by the shipper we are not able to provide a refund for the shipping charges and have to charge a credit card processing fee/restocking fee.
Accuracy of Product Information Policy
There are over 1700 products on this website. The information provided to this website was sent from Classic Accessories and Eevelle. As an online dealer for these two manufactures RV Covers Protect is NOT responsible for inaccurate information (i.e., weight) that was supplied to the website from these companies. Under no circumstances will an inaccurate weight of a product be considered reason not to pay for the re-stocking fee or the returned shipping costs if you are not exchanging the item.
Our purchasing departments at Eevelle and Classic Accessories are second to none in the industry. Both systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back-ordered, we will contact you to clarify the order to be sure that you understand the circumstances of the backorder. Backorders particularly deal with Goldline RV covers, Summerset Bimini tops & WindStorm boat covers because they are custom made and made to order products. The boat covers & Bimini tops are made in Mexico and the Goldline RV covers are made in China. In order to avoid excessive cost, any order that contains an item that is on back order may be shipped complete once the back order item is available. Your order is charged to your credit card on the date of your order.